Microsoft Windows 10 Quick Assist Description
Windows 10 Quick Assist is a new remote technology provided by
Microsoft at no charge with later versions of Windows 10.
The main function of Windows 10 Quick Assist is to provide a
means of Desktop Sharing or Screen Sharing through an internet
connection allowing a Helper to assist a Screen Sharing computer
requesting assistance. Quick Assist cannot be used by earlier Microsoft operating
systems like Windows 7 or Windows 8, or Windows 10 versions
earlier than the Windows 10 Anniversary Update (Version 1607)
released August 2, 2016. This remote technology builds on
the capabilities of the earlier Remote Assistance application
that was introduced with Windows XP. There are significant
advancements in Windows 10 Quick Assist versus Microsoft Remote
Assistance. With Remote Assistance the individual being
helped needed to generate an invitation file and then email that
file to the helper. Also, with Remote Assistance, there
was a dependency on ports being open on a Firewall which worked
well in many SOHO (Small Office Home Office) scenarios but not
all. For Remote Assistance these ports were typically
opened dynamically on the border router by a technology called
UPnP (Universal Plug and Play) not always available or
configured on the SOHO router/firewall. With Widows 10
Quick Assist, neither of these complications apply and the
Helper and the Helped invididuals only need to launch the Quick
Assist application on their respective computers and then the
Helper provides the Helped individual a 6 digit key to enter
into the Helped individuals computer. The two computers
are now able to connect where the Helper can view and optionally
control the desktop of the Helped individual including dual
monitors.
During the Quick Assist session the Helper and Screen Sharer
(Helped) individuals should be connected by phone.
One limitation of Windows 10 Quick Assist is that both the
Helper and the Screen Sharer (Helped) invididuals must be at
their respective computers to start the Screen Sharing session.
Windows 10 Quick Assist does not provide the capability for the
Helper to log in remotely without someone on the other end
launching Microsoft Windows 10 Quick Assist, entering the
security code and then granting permission, so, from the
Helper's perspective, it is not an On Demand application.
CoffeeRoaster and FishWare Software Demos
Microsoft Windows 10 Quick Assist can be used for a 'live'
demonstration by Aspire of either CoffeeRoaster Software or
FishWare Software. For this to work the screen sharer will
be Aspire, thus the person viewing the Screen for a Demo assumes
the role of the Helper. In the Helper role you must log on
with a Microsoft Account before you can provide the security
code to the screen sharer (Aspire).
With the link below you can either Sign In to an existing
Microsoft Account or create a new one. A Microsoft Account
can be used to make purchases from the Microsoft Store, manage
an Office365 subscription or Sign into Skype.
Sign In or
Create Microsoft Account
Microsoft Support Review of Windows 10 Quick Assist
Role - Get Assistance - the 'Helped'
In the Get Assistance role you will be given a 6 digit
code by phone or email to enter into the 'Code from
assistant' control. This code will be generated by
the Quick Assist application on your Helper's computer
and provided to you by phone or email. |
Role - Give
Assistance - the 'Helper'
The person providing assistance must sign in with a
Microsoft account and then obtain a 6 digit code that
will be provided to the person sharing their screen
(Helped person). The sign in to a Microsoft
Account may be several steps as shown below. |
Open Windows 10
Quick Assist by typing Quick Assist into the Cortana
Search Box on the lower left corner of the screen or
launch it from the Windows Start Menu (Start
Button\Windows Accessories\Quick Assist)
In the Get Assistance role you are now waiting for your
helper to provide a 6 digit Access Code. |
Open Windows 10
Quick Assist by typing Quick Assist into the Cortana
Search Box on the lower left corner of the screen or
launch it from the Windows Start Menu (Start
Button\Windows Accessories\Quick Assist)
As the 'Helper' your role is to privide assistance,
click on the 'Assist another person' button. |
|
|
The Helper must
sign into Microsoft by providing the credentials for a
valid Microsoft Account. For FishWare and
CoffeeRoaster owners you should already have a Microsoft
Account that is used to manage an Office365
subscription. This account would work or if you
have another valid Microsoft Account you can use that
account as well. Enter the user name credential
for a valid Microsoft Account in the form below.
|
|
|
If you have more
than 1 Microsoft Account attached to a specific Email
address you will need to choose between a Work or
Personal Account as shown below.
|
|
Enter the password
for the Microsoft Account.
|
|
After your helper
signs in they will be provided a Security Code shown on
the Right column for the 'Helper'. They will
provide the code to you, preferrably by phone and you
enter it into the form below allowing the two computers
to connect. After entering the code click on the
'Share Screen' button. The codes must match on
both machines.
|
After successfully
logging in with a Microsoft Account you will be provided
a 6 digit code as shown below that you provide to the
person being helped. The person being helped must
enter this code into Windows 10 Quick Assist as shown in
step 1 above. By default the code has a longevity
of 10 minutes before timing out.
|
|
|
The 'Helper' can
request full control of the remote computer enabling the
helper to manipulate the mouse and keyboard to make
necessary changes. Before the 'Helper' can gain
control the person sharing their screen must provide
permission.
|
|
After entering the
code for the two macines to connect, the Helper wil
request to 'Take Full Control' or View your screen.
You must provide permission as shown below before the
Helper can view or control your screen as shown below.
To Share your screen click on the 'Allow' button below.
During the Session a small box will appear on your
screen as shown below.
When it is time to end the screen sharing session close
the connection. The following dialog box will
display.
|
Waiting for sharer
to grant permission to View or Control their screen.
|
|
Screen Sharing has
ended. You will see the confirmation as shown
below.
|
The screen sharing
session has been ended either by the Screen Sharer
(Helped) or the 'Helper'.
|
|
|
Copyright © 2019 Aspire Computer Solutions, LLC All Rights Reserved
Ph:
970-769-8502 email:
info@aspire4corners.com
|